Booking Policies

All reservations must be PAID IN FULL at the time of booking.Once payment has been made, a confirmation e-mail will be sent, with instructions and details including an address for navigation to our facility.

If you have any questions our Guest Service Specialists are available via live chat from our website or by telephone a 305-451-1993 from 8:00 am until 5:00 pm (EST) daily.

RESCHEDULING: The first reschedule is done at no additional charge.  Any additional reschedules are $25.00 each.  Rescheduling is done by phone at 305-451-1993.

CANCELLATIONS: Reservations cancelled more than 7 days will receive a full refund.  If a reservation is canceled less than 7 days, but more than 24 hours prior to the program, a refund of 50% of the booking payment will be issued.  PLEASE NOTE: NO REFUNDS WILL BE ISSUED FOR CANCELLATIONS MADE LESS THAN 24 HOURS PRIOR TO A PROGRAM OR FOR PARTICIPANTS WHO DO NOT SHOW UP FOR THEIR SCHEDULED PROGRAM.  Please also note that the online booking fee is non refundable.

DELAYED ARRIVAL: If you encounter any transportation or travel delays on your way to Dolphins Plus, please call us to inform us of the delay. It may be possible to reschedule you to a later day or time to avoid a non refundable cancellation.  We urge you to be early or on time. Our program times are non-negotiable. In order to ensure the health and well being of our dolphins, we cannot delay our program – NO EXCEPTIONS!